SHIPPING

We ship across Canada using Canada Post. For orders outside of Canada, please contact hello@southchinaseas.ca

• Shipping rates will be calculated at checkout based on delivery address and weight of products.
• We may take up to 48 hours to confirm product availability, and will email you once your order is confirmed. Southchinaseas.ca shares inventory with the physical storefronts, which can result in variances in inventory availability.
• If the inventory is not available, you will be notified and refunded the complete amount.
• Orders within Vancouver will usually arrive in 1-3 business  days. Orders within Canada will usually take 5-7 business days to arrive. Details above are estimates and accurate details will be provided at checkout.  

IN-STORE PICKUP

Free in-store pick up is available from Granville Island Market in Vancouver: 1689 Johnston Street, #125.

• Please select pickup at checkout. 
• You will receive an email when your order is ready for pickup.
• If the inventory is not available, you will be notified and refunded the complete amount.

RETURNS

We do not accept any returns of any product. However if a product is damaged or broken we will refund the value of the product.

• We do not offer refunds on gift cards.
• If you wish to return an item because it arrived damaged, you must notify us at hello@southchinaseas.ca within 24 hours of delivery so that we may make a claim with the carrier. Refund claims for damaged items will not be considered outside of this timeframe.
• Refunds will only be granted if pre-authorized by us. To initiate a claim, send an email to hello@southchinaseas.ca providing your contact information and the reason for the claim. If your claim is valid in accordance with the policies outlined above we will authorize it and provide you with your Return Authorization Number (RAN). Returns that we have not pre-authorized will not be accepted.